Cancellazione dei dati

You decide what TONTRIA keeps. You can disconnect one platform, remove TONTRIA from the platform’s own settings, or delete your whole TONTRIA account. This applies to every TONTRIA product.

1. Disconnect a social account (YouTube, TikTok, Instagram, Facebook, LinkedIn, X)

1. Sign in to TONTRIA Clips at clips.tontria.com/app and open Posts.
2. Next to the account or Page, click Disconnect and confirm.

We revoke the permission where the platform allows it (YouTube, TikTok, X, LinkedIn), delete the stored access permission and the account’s name, username and picture right away, and cancel the posts that were scheduled for that account. In the TONTRIA suite, YouTube channels are disconnected from Label Studio the same way.

2. Remove TONTRIA from the platform

• Facebook: Settings & privacy → Settings → Apps and websites → TONTRIA → Remove. To also ask us to delete your data, choose “Send request”: you will get a confirmation code and a link where you can check the status of the request.
• Instagram: Profile → Settings and activity → Website permissions → Apps and websites → TONTRIA → Remove.
• TikTok: Profile → Settings and privacy → Security and permissions → Apps and services → TONTRIA → Remove access.
• Google / YouTube: security.google.com/settings/security/permissions → TONTRIA → Remove access.

When Facebook or Instagram tell us you removed TONTRIA or asked to delete your data, we delete automatically everything we received from them for your login: the access permission, the connected accounts and Pages with their names, usernames and pictures, and the links and IDs of posts made through TONTRIA. Scheduled posts to those accounts are canceled. For the other platforms, the permission stops working at once and we delete the account’s data the next time we try to use it, and in any case within 30 days.

3. Delete your whole TONTRIA account

• TONTRIA Clips: in the app, go to My account → Delete account. Your account, projects, files, connected accounts and posts are deleted from our servers right away, and from encrypted backups within 30 days.
• Any TONTRIA product, or if you can’t sign in: write to tontria.ai@gmail.com from your account’s email with the subject “Data deletion” and tell us which product you use. We confirm the deletion by email within 30 days (data received from YouTube, within 7 days).

4. What we keep

Only what the law requires: records of payments and credits needed for tax and accounting, kept without your account and content, and minimal records to prevent abuse. Content you already published on a platform stays there: delete it from that platform if you want to.

More details in the privacy policy.